NHTSA Complaint #11665813 — 2020 FORD EXPEDITION

The contact owns a 2020 Ford Expedition. The contact stated while driving 40 MPH and attempting to overtake a semi-truck, the vehicle shuddered, lost motive power, and made an abnormal clunking and winding sound. The contact stated that the failure had occurred several times while driving and depressing the accelerator pedal and while driving from a complete stop. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken to Krapohl Ford (1415 E Pickard St, Mt Pleasant, MI 48858), where the transmission shifter cables were reset through a computer update; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined; however, the dealer recommended the transmission be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.