NHTSA Complaint #11665359 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated that while attempting to start the vehicle, there was an abnormal clicking sound coming from the vehicle and the vehicle failed to start. The contact stated that the clicking sound was the doors locking and unlocking continuously. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the keyless entry keypad on the driver's side door, resulting in battery drainage. The contact was informed that the keypad needed to be reprogrammed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.