NHTSA Complaint #11665011 — 2019 MERCEDES-BENZ AMG GLE43

NHTSA Campaign ID: 23V854000 is an expansion of campaign ID 21V197000 but is still too narrowly focused and needs to have the investigation re-opened. While driving at highway speed the glass panel on the body that is attached between the windshield and panoramic sunroof experienced an unexpected and total adhesive failure causing the glass body panel to become airborne and projectile at highway speed. Luckily it landed on the highway and shattered without injury. The two recall campaigns reference this exact failure on cars where the panel has been previously replaced, however there is no information to suggest the original need for a previous repair. In this case, the vehicle did not have a previous repair on record, yet Mercedes claims this problem only exists in previous repair scenarios and refuses to complete the repair under the recall. Logically, one of these two things MUST be true: 1.) The adhesive failure is born from the assembly process in the factory, in which case the recall should be expanded under the same safety concerns as the previously cited campaigns and Mercedes should be compelled to make the repair. 2.) There was a previous repair done to this glass on the vehicle and proper records were not maintained by Mercedes, in which case it falls into the scope of the previously cited campaigns and Mercedes should be compelled to make the repair. I attempted to work directly with Mercedes on this but after escalation, they denied the request for repair under courtesy repair or under recall scope. I'm hoping for help from the NHTSA as simple logic suggests that either the vehicle should already be in scope of the recall, or that the recall scope is too narrow and was not properly investigated. Mercedes attempted several illogical excuses in an attempt to avoid responsibility, but they strained credulity at best. This same complaint even appears several times on the NHTSA page for this vehicle make/model, and the report doesn't list VIN.