NHTSA Complaint #11594994 — 2019 MERCEDES-BENZ AMG GLE43

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11594994
Vehicle 2019 MERCEDES-BENZ AMG GLE43
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

intermittent inability to shift gears which progressively gets worse wirh complete failure at some point. Inability to shift from reverse to drive has left me in many unsafe situation including failure in the middle of the road. Both manufacturer car dealership and independent mechanic verified the shift column control module needs to be replaced; however, part is not currently available from Meredeces-Bez and there is no ETA. The shift column control module is tied to the air bag system and therefore could potentially also fail. Both car dealership and independent mechanic confirmed this is a recurring issue in various models. The day my car was taken to the dealership one other car had to be towed in due to car not shifting leaving car inoperable.

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