NHTSA Complaint #11552719 — 2019 MERCEDES-BENZ AMG GLE43

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11552719
Vehicle	2019 MERCEDES-BENZ AMG GLE43
Component	STRUCTURE:BODY
Date of Incident	June 22, 2023
Date Filed	October 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PURCHASED MY 2019 IN 2023. LEASE RETURN. I HAVE OPENED THE SUNROOF MAY 5 TIMES SINCE PURCHASING. THE SUNROOF NO LONGER OPENS DUE TO A DEFECTIVE RAIL SYSTEM. THIS SYSTEM IS NOT READILY ACCESSIBLE AND HAS TO BE FIXED BY REMOVING THE THE CEILING INSIDE. THE PARTS AND LABOR CHARGE HAS BEEN QUOTED AT $3400. I HAVE TAKEN MY CAR TO 2 DEALERSHIP AND CALLED A 3RD TO GET AN PHONE ESTIMATE. EACH SERVICE ADVISOR TOLD ME THAT THIS HAPPENS TO MOST OF THE 2019 GLE COUPES BUT HAS BEEN RESOLVED IN THE NEWER MODELS. I ASKED IS THIS SOMETHING I COULD HAVE CAUSED AND THEY EACH SAID NO, THERE IS A PROBLEM WITH THE RAILING SYSTEM. A FAILING SUNROOF RAIL SYSTEM COULD POTENTIALLY CAUSE INTERNAL WATER DAMAGE OVER TIME DUE THE SUNROOF NOT CLOSING CORRECTLY. EXTENDED WARRANTIES DO NOT COVER THE RAILING SYSTEM ONLY THE MOTOR OF THE SUNROOF.

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