NHTSA Complaint #11664878 — 2020 KIA SOUL POWER TRAIN

Complaint Details

ODI Number	11664878
Vehicle	2020 KIA SOUL
Component	POWER TRAIN
Date of Incident	May 23, 2025
Date Filed	June 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Engine Knock and random engine shutoff, dealership filled apparent recalls: Changed piston rings, ECM Update, Update on ECM Logic, and unrelated update to anti-theft ignition protector. Recommends a entire engine replacement due to "internal failure" but failed to provide proof of damage or reasonable explanation of failure. Presumably told would not be covered due to exceeding warranty by 2,975 miles, regardless of prior damage. Recall notice sent VIA mail days after visiting the dealership, visited May 23rd, 2025. KIA Failed to send notice within warranty mileage for damage recalls may have caused.

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