NHTSA Complaint #11664780 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that while the transmission was downshifting, there was a loud bang coming from the transmission, with a popping sound coming from the rear suspension. The contact stated that the sound was most apparent when the brake pedal was depressed. The contact stated that the message that the driver’s side rear door was open, causing the light to remain illuminated even though the door was securely closed. During the failure, the lights inside and outside the vehicle remained illuminated, causing the battery to become drained. The contact stated that the infotainment center failed and needed to be rebooted whenever the vehicle was turned off and restarted. The failure disabled the back over prevention camera intermittently. The contact stated that occasionally back over prevention camera became activated while driving and remained operational until the system failed. The contact stated that the back over prevention failure and infotainment system failure started after Ford had completed a routine software update. The vehicle was taken to the dealer, but the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,500.