NHTSA Complaint #11664532 — 2020 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11664532
Vehicle 2020 MAZDA CX-5
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

Car “died” while idling at a traffic light. It started but would not start several hours later and car was towed to mechanic. Diagnostics “determined “after several days that car needed an ECM. ECM was ordered and replaced, along with the battery. This took several weeks, in the meantime, I had to rent a vehicle. Vehicle picked up on May 29th and driven 250 miles and car sputtered, hesitated, slowing down in heavy traffic at high speeds on highway, putting other drivers and myself in a very unsafe situation. Several days later this happened again while traveling back home, again, at highway speed putting other drivers and myself in high risk situation. (This happened several times during both trips.) As I was focused on the road, I did not see if any messages were displayed. After returning home, the mechanic was informed via voice mail and again via telephone. The following morning (June 2), the car sputtered, hesitated to accelerate at low speeds and died while driving to repair shop (battery indicator illuminated as I was pulling over). Car has been towed again to repair shop.

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