NHTSA Complaint #11664151 — 2022 HYUNDAI SANTA FE

On [XXX] at [XXX], my [XXX] daughter was locked inside my 2022 Hyundai Santa Fe (VIN: [XXX] ) while holding the Smart Key fob in the back seat. She pressed the lock button, and the vehicle completely locked — with her and the key fob still inside. This violates the Smart Key safety feature described in Hyundai’s owner’s manual, which says the car should not lock if the key is inside. That system failed. There were no warning lights or alerts. I had no way to unlock the doors. I experienced a full panic attack. I feared my child could die from heat exposure. I was forced to break the rear window to rescue her. I was terrified the glass might injure her, but I had no choice. Since then, I have been emotionally traumatized and avoid driving out of fear it will happen again. To my knowledge, this has not yet been inspected by a dealer or Hyundai. I am reporting this because the Smart Key locking system failed in a dangerous way that put my child’s life at risk. This system should be investigated for defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)