NHTSA Complaint #11663421 — 2020 FORD F-250

When shifting into drive the truck will lurch forward, a very hard shift. It also does the same thing in reverse. Several times the if my foot was not pressing very hard on the brake when shifting into drive or reverse the truck would lurch forward several feet. It there was an obstruction or person in front of the truck it would have put them at risk of being hit. While driving on cruise control it is very slow to shift and will skip multiple gears when shifting down when going up a hill. Sometimes also going downhill. This can cause the truck to slow down rapidly without a brake indicator which could cause a rear end collision if there is someone following closely. The truck is only 4.5yrs old and has 60,597miles. Symptoms started about 3-4months earlier when truck was well under 60,000 miles however I was unable to get it to the dealer until 60,597 which puts the truck out of warranty. The dealer was able to reproduce the issues and performed a code reset as well as a reprogram and the issue was not resolved. Dealer tore down the transmission and said one of the clutch packs in the transmission has failed along with several other parts. It is now requiring a full rebuild or replacement. There were no warning lights, alarms or messages. Date below is approximately when symptoms started occurring. I do not yet have my vehicle back so do not have the full report from the dealer. I will submit when I receive my vehicle back.