NHTSA Complaint #11663102 — 2018 JEEP CHEROKEE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11663102
Vehicle	2018 JEEP CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	May 21, 2025
Date Filed	May 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

We received the warning light "Service 4WD" on May 21, 2025. Our mechanic scanned it on May 27, 2025 and got code C14A7-97 which is for the PTU. This problem has been recalled on certain 2017-2019 Jeep Cherokee's but our 2018 vehicle is not included in the recall, even though we are experiencing the exact same issue as the recalled vehicles. According to reports this issue can cause a loss of power and cause the vehicle to crash without warning. The NHTSA recall number is 25V011000.

Related Complaints for the 2018 JEEP CHEROKEE

Other UNKNOWN OR OTHER Complaints

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#11701191 — November 24, 2025 — PTU/Power transfer unit issues

#11689321 — September 24, 2025 — Regarding Recall Transport Canada Recall 2025-012, also known as Safety Recall 01C and NHTSA ID Number: 25V011000 My...

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Recent Complaints for the 2018 JEEP CHEROKEE

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#11718720 — ENGINE — February 18, 2026 — 1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel b...

#11718720 — POWER TRAIN — February 18, 2026 — 1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel b...

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#11718366 — POWER TRAIN — February 16, 2026 — The 4x4 system, bad PTU actuator. Yes. 2. Power loss can cause an accident at any given moment putting Not just you b...