NHTSA Complaint #11662896 — 2016 HYUNDAI SONATA

While driving my 2016 Hyundai Sonata Hybrid SE (89,000 miles), a “Check Hybrid System” warning appeared on the dashboard, followed by a sudden loss of power. Shortly after, the engine began knocking loudly. A local mechanic scanned the codes and saw engine misfire and hybrid system faults. After clearing the codes, the engine ran worse and the knocking increased significantly. I had to tow the car over 700 miles from Whitehorse, Yukon, to the Anchorage Hyundai dealership in Alaska, which cost me over $5,000. The dealership said they hear engine knocking but refuse further diagnosis unless Hyundai initiates a goodwill assistance case. My car has a rebuilt title, but this issue appears to be similar to other known failures and recalls, such as Campaign 198 / NHTSA 20V746000. It is a serious safety issue — I was stranded in the middle of a remote highway. This appears to be a major defect, and Hyundai needs to investigate and support affected customers.