NHTSA Complaint #11662484 — 2011 PORSCHE PANAMERA

On [XXX], I experienced the failure associated with the AH08 recall while driving on the highway. I promptly scheduled an appointment at Porsche Greensboro (Foreign Cars Italia) for December 31, 2024, at 8:00 AM (Confirmation Code: [XXX]) to address recalls AH08, AKA7, AKB1, and ANB4. Despite keeping my vehicle for 30 days, Porsche Greensboro did not complete any of the recall services and ultimately informed me that they could not perform the work in a timely manner, advising me to contact another dealership. Following this, I scheduled an appointment at Porsche Southpoint for February 3, 2025, at 9:20 AM (Confirmation Code: [XXX]), and Porsche Greensboro arranged to have the vehicle towed there. However, as of today, Porsche Southpoint has not completed the recall repairs and is requesting $12,000 (50% upfront) for engine disassembly related to failures stemming from the AH08 recall. This is deeply concerning, as recall repairs should be addressed promptly and at no cost to the vehicle owner. To date, my vehicle has been out of service for nearly six months with no resolution. I respectfully request your immediate assistance to ensure that the recall repairs are completed without further delay or financial burden to me, in accordance with NHTSA and Porsche’s recall obligations. I have included correspondence with both Porsche Greensboro and Porsche Southpoint for your review. I appreciate your attention to this matter and look forward to a prompt and satisfactory resolution. I can be reached at [XXX] or [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)