NHTSA Complaint #11662117 — 2017 VOLKSWAGEN PASSAT AIR BAGS

Complaint Details

ODI Number	11662117
Vehicle	2017 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	January 3, 2024
Date Filed	May 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

While backing into a parking spot there was a crunching sound in the steering column. Following this noise the air bag light came on and all steering wheel control buttons nonfunctional including the horn. I reached out to a Volkswagen dealer as I had seen recalls for the clockspring, I was told my vehicle was not included in the recall. This is a 2017 Passat and had approximately 130,000 miles when this occurred. The closest dealer is over 2 hours away, and the service department is only open Monday-Friday.

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