NHTSA Complaint #11655558 — 2017 VOLKSWAGEN PASSAT AIR BAGS

Complaint Details

ODI Number	11655558
Vehicle	2017 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	April 18, 2025
Date Filed	April 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Today, as my wife was driving home, she heard a "crunch" noise while making a turn. Afterwards, the Airbag light came on, and her steering wheel botton functions are not working, including her car horn. This all relates to the clockspring. This will be the third time we have had the clockspring replaced. This is extremely inconvenient, as the dealership is an hour away. The original clockspring didn't break until October 2023. The second broke and replaced in August of 2024. Now, we are scheduling to have the clockspring replaced again, 6 months later. I am unsure why the part is so unreliable. Whomever manufactures the part needs to do a FAR better job. This was our first new car, and now we regret the purchase due to this headache.

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