NHTSA Complaint #11584287 — 2017 VOLKSWAGEN PASSAT

Our 2017 VW Passat had the clockspring replaced last year under warranty number [XXX] at Barnes Crossing Volkswagen in Tupelo, MS. The airbag stopped working and safety features such as adaptive cruise control were also not available. Not realizing the airbag would NOT deploy in the event of an accident, Volkswagen asked us to drive an hour to have it repaired which was considerably dangerous. As of today the clockspring they replaced once again failed with the same associated problems. I am submitting a report due to how dangerous this problem is considering they supposedly fixed the issue however it seems multiple people have reported the issue coming back. The fact the airbag could stop working at anytime due to a defective clockspring is very troublesome and make me worry in the event of an accident if the clockspring will fail thus not allowing the airbag to deploy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)