NHTSA Complaint #11661917 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough, with the check engine warning light illuminated. In addition, the contact stated that there was a misfire coming from the engine. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. In addition, the contact stated that when the spark plug was removed, the spark plug fractured, and part of the spark plug was left inside the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under warranty. The failure mileage was approximately 50,000.