NHTSA Complaint #11661914 — 2019 HONDA ACCORD

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11661914
Vehicle 2019 HONDA ACCORD
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I had a recall on my fuel pump impeller and Honda replaced the pump AFTER having me wait over 1 year from me beginning to see problems with the car because "they did not have enough parts to go around". After finally receiving a letter stating I could bring the car in to have it replaced I took it to a dealership and had it replaced, by that point, I had experienced the vehicle shutting off while I was driving and having difficulty starting. After they replaced the fuel pump they advised me that the injectors were bad and needed to be replaced. The manufactors knows the part is bad, which is why they discontinued this part and created a new one to replace it, however they're getting out of helping anybody with the cost because they're not recalling them- a simple google search will show thousands of people experiencing this same issue and Honda not taking accountability. The lights on the dash first appeared about a year and a half ago, I called Honda about my recall and they told me they will not replace the part and that it is unrelated (keep in mind this was a phone call- the man had never even seen my car and he told me with certainty this was not related to the recall). The reason I keep mentioning the recall on the pump is because the fuel pump sends the fuel to the injectors, if the injectors are not getting enough, or even getting too much fuel sent to them this will cause them to fail- I believe that due to the faulty pump it caused the injectors to go bad and because Honda made everybody wait to have the recall replaced they should also be recalling the injectors that are also bad and faulty, further support- why would they discontinue a perfectly good part? Because they know the injectors are bad and they're trying to get ahead of this. I opened a good will case with them and they denied it, I'm very hopeful that you will do better research than they did into the circumstances and see the story without bias.

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