NHTSA Complaint #11661894 — 2018 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11661894
Vehicle	2018 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	May 17, 2025
Date Filed	May 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I have a 2018 Ford Escape that I purchased 2 years ago. Three days ago, it would not start and when we got it to start white smoke came out and there was no coolant left in the chamber. There is no fluid under the car and the car warning light came on saying PowerTrain malfunction, reduced power. The fluid went in the cylinder we believe. We went to a Ford dealership and was told there are no recalls on this vehicle. When we looked up online we see that There was a Program 21N12 for this problem but because it's not a recall we can't use it. How do we get help with this?

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