NHTSA Complaint #11661208 — 2012 HONDA CR-V

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11661208
Vehicle 2012 HONDA CR-V
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

On Monday, April 21, I was traveling down a long hill (2 lanes up, 1 downhill) when my vehicle went into an uncontrolled, broadside skid into 2 lanes of oncoming traffic. I continued to skid back to the right side of the road, back to the left, and finally back to the right where I got it pulled onto the berm. Upon examination, my right rear tire was tilted outward at approximately 30 degrees. The wheel was totally locked up. I called a towing company as the vehicle was completely unable to be driven. A state police officer showed up, apparently called by a passerby, for traffic control and assess the safety of the situation. The car was hauled via tilt-bed truck to my local auto repair shop. One of the mechanics there told me his wife had the same vehicle, only a year older, that he been recalled due to this being and issue for 2011. I called Honda customer care and was informed that the recall was not in effect for 2012 model year. Customer care advised me to have the car taken to a Honda dealership, which was done, again via tilt-bed. Both my local shop and the dealer said the damage was irreparable. Customer care said the case would be assigned to one of their agents, but nothing has happened since April 24, the day they were initially notified.

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