NHTSA Complaint #11660888 — 2024 CHEVROLET SILVERADO 2500

The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was nothing wrong. Approximately a week later, I was driving down the road and the check engine light appeared on the gauge cluster. I immediately drove the truck to the dealer, and the DTCs were emissions-related. The service advisor, Jeff, told me to keep driving the truck, and it might go away. I drove the truck home, 20 mins away from the dealer, and as I pulled into my driveway, a message on the gauge cluster said, "Add engine oil." I notified the Dealer of the issue immediately. The next morning, I added a gallon of oil, and there were still no signs of oil on the dipstick. At that time, I noticed there was no coolant in the reservoir, but engine oil residue, and a collapsed upper radiator hose. The truck was towed to the dealer later that day. After inspection, the dealer said the oil cooler had failed. They sent me the service bulletin, but that bulletin only says, "oil and coolant mix," nothing about the disappearance of the fluid, and no explanation of the emissions codes. The dealer and GM's corporate office are refusing the share the diagnostic data on how they have concluded that the oil cooler has failed. Their solution is to replace the oil cooler and see what happens. This truck has 1000 miles left on the warranty, and the parts/procedures expire at the end of the bumper-to-bumper warranty. Recap: GM will not share diagnostic data, and they are refusing to extend coverage, yet their remedy is to experiment with my $70,000 truck, and the moment this truck is out of warranty, they are going to wash their hands of it. That is not acceptable.