NHTSA Complaint #11660810 — 2013 CHRYSLER 200 AIR BAGS

Complaint Details

ODI Number	11660810
Vehicle	2013 CHRYSLER 200
Component	AIR BAGS
Date of Incident	May 10, 2025
Date Filed	May 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

Active Headrest system deployed without collision on the passenger side. Could have impacted passenger and caused serious head injury. Vehicle was taken to dealer and directed me to Chryslers customer hotline. They were reluctant to do anything and were trying to put the blame on me. They said they would call back in the next 2-3 business days to examine the vehicle after much back and forth. There were no warning signs that the headrest would deploy and no prior notice from the manufacture.

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