NHTSA Complaint #11660624 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that the infotainment-center touchscreen displayed a black screen while attempting to use the back over prevention camera. The failure progressed and the infotainment center became completely black, preventing the contact from being able to access any systems controlled through the infotainment center. The contact learned of NHTSA Campaign Number: 22V252000 (Back Over Prevention). The vehicle was taken to the dealer who confirmed that the failure was related to NHTSA Campaign Number: 22V252000 (Back Over Prevention); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 85,000.