NHTSA Complaint #11660520 β€” 2024 VOLKSWAGEN TAOS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11660520
Vehicle 2024 VOLKSWAGEN TAOS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I have brough my vehicle into the dealership on 3 separate occasions, all of which were the same safety issue - the engine would stall while accelerating and would shut off. However the 3rd incident was the most dangerous. On [XXX], I was driving southbound on [XXX] with my [XXX] daughter, en route to her pediatric appointment. After merging onto the freeway via the on-ramp, I accelerated to approximately 65 MPH and was traveling in the middle lane when the vehicle suddenly stalled. The engine shut off without warning, and the car began to coast in neutral, rapidly decelerating. Simultaneously, multiple dashboard alerts appeared, including the Check Engine light and the high wind warning indicator. As the car lost power, I had to carefully navigate around other vehicles to safely maneuver toward the shoulder of the freeway. Once stopped on the side of the road, I placed the vehicle in park, turned it off, and attempted to restart it. The engine did turn back on, but the Check Engine light remained illuminated. Out of concern for safety, I returned the vehicle to the dealership for service less than 24 hours after picking it up, following the most recent repair and extended test drive performed by Volkswagen stating the vehicle was in working order. My safety and my daughter's were at risk because I was driving on the freeway at speed of 65MPH and the engine stalled making power steering and acceleration challenging as I was trying to get to the shoulder of the freeway. I was almost hit by cars behind me. This is the 3rd time this has been taken to the dealership for inspection and each time they cannot find an issue. The only times it has happened on the road and this is the first time it has happened on the freeway. Additionally, this car is new and has never been in my possession more than 24 hours before going back to the dealership for repairs due to the engine stalling. I have not driven the car for 2 consecutive days without this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A

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