NHTSA Complaint #11717392 — 2024 VOLKSWAGEN TAOS

In November 2025, I was told by Volkswagen that I needed to get my brakes and rotors replaced. At that time I only had around 19,000 miles on my vehicle. This was covered by Volkswagen‘s extended warranty as Volkswagen is aware that there are issues with the rear brakes in January 2026 I needed to get my car serviced for the 20,000 mile check which was to include an oil change. At that time, the Volkswagen dealership told me that the brakes that they had just replaced the brake pads were completely gone the brake pads that they had replaced less than two months prior and a little more than 1000 miles has been put on them. These rear brake systems. Have a very unsafe reliability on them. There is no reason why brake pads should last merely 1000 miles after speaking with Volkswagen today. I was told that this is normal wear and tear and not covered. This is a safety issue that Volkswagen refuses to fix. I am not the only person to deal with this issue. This is a well-known issue in the Volkswagen community. The photo provided is of the rear brake pads that had just been replaced in November that were then again needed to be replaced in January.