NHTSA Complaint #11660000 — 2025 VOLVO EX90

On [XXX] I purchased a brand new 2025 Volvo EX90 from Volvo Cars of North Miami. I’ve been having a number of software glitches since then, but the last incident put my life in direct danger. Yesterday, [XXX] I was driving [XXX] on [XXX] (a four-lane motorway) in Aventura with around 55MPH speed and 76% battery charge. While driving the steering wheel display went dark and at that point, I had no information about my speed or vehicle status typically displayed on the screen. Shortly after that outage the larger Volvo screen started to flicker and went dark. At that point I started to lose control and longer able to safely operate the vehicle. Approximately 30 seconds after the larger screen went dark the turning signals stopped working and I was exposed to a direct rear-end impact from oncoming vehicles. Finally, the vehicle itself lost power and I slowed down almost to a complete stop in the middle of the road while bracing for a direct impact. By grace of God, I was somehow able to use the vehicle inertia and pull over to the side of the road and call for help using my cellphone. The vehicle regained power without any intervention roughly about 10 minutes after that incident. After the smaller screen came back online it displayed a number of error messages including “Critical suspension fault. Stop safely”, “Parking brake cannot hold the car” and others. The vehicle is currently at the dealer awaiting inspection. My fear is that similar software outages could happen to others and they may not be as lucky as I was. If this incident would have happened on the highway at higher speed the outcome would have been fatal. My best guess is that the software updated while the vehicle was in motion and took out of operation all components - powertrain, steering, brakes, even the SOS call button. Please investigate and consider stop sale order, this truly was a close call and I simply got lucky. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)