NHTSA Complaint #11659948 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine compartment, after which the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.