NHTSA Complaint #11659689 — 2016 ACURA MDX

I purchased the vehicle in 2017. It was certified used by acura dealer but it was practically new; less than a year old with 10,000 miles on it. About a month or so after purchasing I started noticing a an issue when pressing on the gas and the vehicle not responding and a few seconds later it would suddenly jerk trying to catch up to the gear it should be on. Right away I took it to dealership for them to inspect and they said the vehicle needed a "software update" and it should be fine after that. Long story short, it is now 2025 I've taken the vehicle in for a "software update" more times than I can count and I am still living with the same problem. On occasion it gets better and sometimes it gets worse. Especially at higher speeds when the gears seem to go to neutral for a few seconds and then re-engage again on its own which cause jerking/stalling motion.