NHTSA Complaint #11659575 — 2016 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11659575
Vehicle 2016 RAM 1500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Saturday [XXX], around noon, I was driving my family and my electronic power steering went out. The steering wheel became to stiff during a turn into a voting station, and I almost ran over a curb hitting pedestrians. I turned off the vehicle and restarted it and a red power steering indicated lamp lit on the dashboard, and the vehicle was difficult to steer. The mechanic I called recommended I check NHTSA Saftey Recalls, and found this for 2016 Ram Trucks: ":16V-167 / S19 Recall Summary The power steering system may stop functioning because of a short circuit in the electric power steering (EPS) control circuit board. This would increase risk of a crash." However, me VIN is not covered in the recall. I called RAM to let them know and opened a case, and they recommended I report this to NHTSA . I was not able to get the truck to a RAM dealer, but the mechanic I took it to said that the electronics have failed and the entire steering assembly needs to be replaced... Mopar part 68628858AA The vehical is under repair now, 5/7, after purchasing a new assembly from a dealership. Mechanic Brian @ Drivers Edge. Address: 2980 FM 423, Little Elm, TX 75068 Phone: (214) 423-0301 Products and Services: mydriversedge.com I do not have a labor invoice yet, but can submit after repairs are completed. Part Charge is attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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