NHTSA Complaint #11659393 — 2017 HONDA PILOT

Honda has put us in a very difficult and dangerous situation that we have tried to get fixed with two local Honda dealerships and have not been able to get this fixed This relates to "Warranty Extension: 2017–19 Multi-Model 6AT Torque Converter - DTC P0741 Stored." We own a 2017 Honda Pilot that we are still making payments on. We believe in Honda vehicles because our 2007 Honda Odyssey has over 300,000 miles and we can still drive it. For several months prior to December 2024, our Pilot has made a strange knocking noise when we turn it on. We did some research and found the torque converter recall notice. Sierra Honda in our town of Monrovia, Calif. would not even look at our car even though we mentioned the recall. They wanted to charge us just to inspect the vehicle. In December 2024, Pasadena Honda did examine our car but they said there was no code coming up on the computer indicating that anything was wrong with the car. We told them that if they drove the car, they could hear the issue but they said they couldn't drive it. The situation with our 2017 Honda Pilot has worsened and we are asking for Honda to deal with this situation immediately by fixing our car AND providing us with a rental car while our car is being fixed. I have a video from March 2025 that demonstrates that the noise continued to be an issue. The noise has gotten worse. I have videos from today that demonstrates this as well. I could not upload these videos here but can share them with you. We are loyal Honda customers and ask that you please fix this situation immediately for the safety of our family. This is our family car -- we drive our daughters to school 30 minutes away every day -- and do not want to have an accident in our Honda Pilot. Please help us immediately as this car is on recall and it needs to be fixed. HONDA REFUSES TO FIX TORQUE CONVERTER ISSUE