NHTSA Complaint #11659235 — 2018 FORD EXPLORER

I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire department did arrive and put out the fire. The car was a total loss. Report has been filed with insurance company. I purchased this car from BX Fort Myers LLC. I just purchased this vehicle from them and had for a total of 32 days. I did purchase the 12 month/12,000 mile extended warranty. I also purchased Gap insurance and informed them of what had happened. The one GM gave me a loaner for a week, got in trouble for giving me one and got demoted. the new GM said "definitely not" will not give me a loaner. I drive over an hour daily for my job and do need a vehicle.