NHTSA Complaint #11658899 — 2019 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11658899
Vehicle 2019 FORD ECOSPORT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

My car went more than 30 days ago for service due to a serious call Recall# 23s64-23v9085, where I have been patiently waiting due to the parts being unavailable due to the parts not being in, and I stayed stranded with my autistic child in the middle of the turnpike without any power whatsoever to the vehicle putting my life iand my family in danger, the car I towed to the dealer and the engine had to be changed as a result of the recall, however the dealer is now telling me they need to charge me for a throtle manifold part wihich works with the engine to make the car function. They want me to pay for the part that should be covered through the recall, because this is a vital part of the engine functionality. I am very disappointed with the Gus Machado ford dealer, because they have said that if I do the part, I will take the car home with a tow truck and my car will not accelerate. As a result, they are trying to charge me for something that is part of the engine functionality. I feel disrespected that they have had to change the engine due to this recall but will not complete the work, as again, this is a vital part of the engine functionality.

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