NHTSA Complaint #11658576 — 2020 GMC TERRAIN

The contact owns a 2020 GMC Terrain. The contact stated while driving 45 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the engine had seized. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was again towed to the dealer, who again diagnosed a failure with the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.