NHTSA Complaint #11658190 — 2016 HONDA PILOT

The contact's son owns a 2016 Honda Pilot. The contact stated that her son smelled a gasoline odor in the cabin of the vehicle. The contact stated that the odor was very strong and that her son had taken the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the fuel pump gasket needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the vehicle had not been taken to another mechanic or dealer. The contact researched online and related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that her daughter-in-law had asked the dealer if the vehicle was covered under NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and the contact was advised that the VIN was not included. The contact notified the manufacturer of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 25,000.