NHTSA Complaint #11658186 — 2023 FORD F-150

Available for inspection. The "brain" of the truck is in the stereo system. the time on the call varies, but, the call will drop the Bluetooth or wired connection with the truck, the radio will reset, and go to a broadcast radio station, from which it will stay for about 5-30 seconds while resetting, and then the call will recommence on the in-house system again. Neither party knows until I start hollering that the call has been dropped. I have checked with Apple, and there are no issues with it, and all updates have been completed. During the call with the tech people at Ford, the tech said it is a known problem.The truck has been in the shop on several occasions at Ford Villages and in Ocala, Florida, starting in February 2025. On 3/14/25, eight modules had to be updated & I was assured that it would fix the issue. After is was dropped it off, it happened again. I took it back on 3/21, and this time they said they could not duplicate the problem. Furthermore, the issue would need to be fixed, most likely by an over-the-air update.On the way home, I called my brother, and it happened not more than ten minutes out of the shop! 3/25/2025, I contacted Ford again through their customer service line and told them I wanted to start the Lemon Law buyback process. A few days later, I got a call back – denied. I am going through the lemon law process now. They offered a $4k buyback, which I soundly rejected as an insult. REGARDLESS, this truck is unsafe to operate due to the distractions that are created by the unreliability of the CarPlay system. I have ended up in a ditch, almost ran off the road by other drivers and various other close calls, all because I have had to adjust the phone to where it would work while I am driving. Most likely the CarPlay (Android-based) incompatibility with the Apple software and users are made to suffer for it Whatever it is, it must be immediately resolved. Consumers do not need to be caught in between the petty games. Still or moving.