NHTSA Complaint #11708453 — 2023 FORD F-150

Regarding EV Battery Failure – 2023 Ford F-150 Lightning”} To Whom It May Concern, NHTSA I am writing to formally file a complaint against Ford Motor Company regarding a serious and ongoing battery issue with my electric vehicle, which remains unresolved despite multiple attempts to obtain warranty service. Vehicle Information: Vehicle: 2023 Ford F-150 Lightning VIN: [XXX] Mileage: Approximately 38000miles Warranty Status: Vehicle is still fully covered under the manufacturer’s warranty Description of the Problem: The vehicle’s battery is not functioning properly. After a full charge, the vehicle only drives approximately 50 miles, after which the battery becomes completely dead. Ford advertises a range of approximately 230 miles per full charge, which my vehicle has never achieved. The battery warning and error messages appear repeatedly on the dashboard, clearly indicating a battery-related issue. Despite this, no effective repair has been performed. Issues with Ford and Authorized Dealers: Ford Motor Company repeatedly refers me to authorized dealers. Each time I visit a dealer, I am charged approximately $140 for inspection, and the dealer claims that the battery is “fine” without providing any real fix. The problem continues exactly the same. Ford refuses to take responsibility and continues to redirect me back to dealers. Many local dealers do not even have qualified technicians capable of replacing or repairing EV batteries. They only perform basic checks, collect money, and return the vehicle without resolving the issue. This repeated back-and-forth between Ford and dealers has caused me financial loss, extreme inconvenience, and mental stress. The vehicle is unreliable and unsafe for regular use. Requested Resolution: I respectfully request the following: 1.Immediate replacement of the defective battery under manufacturer warranty, or 2.Assignment to a qualified EV service facility that can properly diagnose and replace the battery, a INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC