NHTSA Complaint #11658120 — 2024 CHEVROLET TAHOE

When driving on the highway at 75 mph, my vehicle alerted me to add oil. We immediately pulled off the side of the road checked the oil. There was not even a drop on the dip stick. Had to add 3 quarts of oil to even register on the very tip of the dip stick. Please note we were within 100 miles of being due for an oil change. The vehicle is currently at a Chevy dealership to start the process of inspection and do an oil consumption test. This vehicle is my main transportation to take my children to and from school and activities. We live in Larkspur, our children go to school in Monument and we have sports in Castle Rock, so we drive quite a bit. I’m not sure that I’m comfortable with a small fix and using a different type of oil to see if my engine will be salvageable. My questions: Can you confidently let me leave your dealership and guarantee that my family will be safe and know that my engine will not fail due to the recall issues? If my car engine needs to be rebuilt or replaced do you have a comparable loner car until then? If my car engine needs to be rebuilt or replaced can you confidently say this is not going to affect my resale or trade in value? Do you have a recall trade in credit for a 2025 vehicle? I spent $85k on what I thought was a reliable vehicle for me to drive my 2 children around in. My biggest concern is that my engine stops running while I’m on the highway at a fast speed with or without my family. If my husband wasn’t in my car when the oil notification came on, we probably would have lost our engine. How is GM going to make this right and guarantee safety for my family? How is GM going to help with our frustration, anxiety and loss of time dealing with this mistake of selling vehicles with a defective engine? When will I have these answers?