NHTSA Complaint #11657854 — 2024 JEEP WRANGLER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11657854
Vehicle 2024 JEEP WRANGLER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Since I leased the car, I have taken it to the dealers 4 different times for the steering wheel shaking out of control the first time the "fixed" it but turned me away the 2nd and 3rd time. Each time I requested the left mid speaker to be checked and replaced but they refused to do anything about it until my last oil change 2 months ago. Last year around November they fixed and oil leak, but the cat never leaked oil form the bottom. The Jeep was burning oil not leaking oil and they never did a consumption test. I took it in because the oil levels were low. However, the speaker is still broken, and I did not return the Jeep because they would not give me a loaner car for the service even though it's under warranty. In addition, right front and back tires blew out and when I had the Jeep towed to the dealership for repairs, I noticed that the back tank next to the muffler was leaking. While the Jeep was at the dealership waiting to be serviced, it was vandalized with the rear left window busted out and pain job damaged. My personal registration and insurance information among other things was taken as well. It's been 3 and a half weeks, and they are jerking me around about the repairs. Yesterday, I talked to the service manager (Jose & Rob) they were very condescending about having the repairs done. Upon talking to them I was told that the found and fixed another 'oil leak" but never did a consumption test. I didn't notice the oil being low when I turned in the Jeep on 4/14/25, so they assumed that the leak that I mention was coming from the engine and not the rear and found another leak but had not checked the rear for the leak that I requested them to check. In addition, they claimed that they fixed the oil "leak" without doing a consumption test. I turned the Jeep in on 4/14/25 and the vandalism happened on 4/24/25. FYI this site won't allow me to download the videos of the Jeep doing the "death wabble (shake)". Please email me so I can forward that to you.

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