NHTSA Complaint #11657673 — 2013 HYUNDAI VELOSTER

I was driving my vehicle and it began severely misfiring and stalled on me. I took it to the dealer and found there was damage to cylinder number 2 engine balance. After research I found there are many claims and complaints due to this type of issue. The likely cause is preignition caused by what Hyundai calls bad software. I recently purchase the vehicle and they say it was updated in July of 2024 and will not repair my vehicle as they say because of its age and mileage. That being said I’m at 120k mileage and work in the auto industry…. They is nothing that could cause valve burn outside of the known ignition issue with these cars. I have no problem paying for repairs due to my cause issues or normal wear and tear but a melted valve is caused by the know issues on these cars. I am looking for help working with Hyundai to get this issue fixed.