NHTSA Complaint #11657099 — 2016 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11657099 |
| Vehicle | 2016 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OK |
Consumer Description
My Daughter was driving home from work at the very busy time of day. Her vehicle just shut down. It was still running, but it had no power. She was almost hit by many other vehicles because of this. She called in a panic. I told her to kill it and restart it. She killed it, but had trouble restarting it. But she did get it restarted and was able to get it off the road and pulled into a Church parking lot. My Son and I went to help her and I was able to drive it home. But it tried to shut down a couple of times on the way. We took it to a dealer shop and they said it needs a new Power Transfer Unit. Very expensive part and it’s on back order because it’s failing on so many vehicles. They can’t even order it for 45 days. After researching this part, it seems it’s failing on many of this same vehicle. When I searched for a recall, it shows no recalls. I think this should be investigated. There was a recall on the power train that we had fixed. But it was just a software update. Now she has no vehicle for an indefinite period of time, and has been very traumatized by the incident.
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