NHTSA Complaint #11656705 — 2018 RAM 1500

Subject: Request for Warranty Coverage Review – Fuel Tank Filling Issue / TSB 14-005-25 I am writing this too you to requesting assistance regarding a persistent issue with my 2018 RAM 1500 SLT (VIN: [XXX] ), which is having difficulty when refueling. The fuel nozzle consistently shuts off prematurely, and in many cases, will not activate the automatic shut-off mechanism. I often have to stand at the pump and manually control the nozzle to refuel the vehicle. As a result, the tank sometimes overfills, spilling gasoline down the side of the truck and onto the ground — posing a serious safety and environmental hazard, including the risk of fire. My mechanic informed me that this issue is covered under Technical Service Bulletin (TSB) 14-005-25, dated February 20, 2025, which states that certain RAM 1500 models—including mine—may have a manufacturing defect requiring fuel tank replacement. According to the TSB, this issue affects vehicles with the 5.7L V8 HEMI engine and either a 26 or 32-gallon fuel tank, built on or before March 16, 2020. My vehicle matches these criteria exactly. However, when I took the vehicle to my local Dodge dealership, they informed me that the repair would not be covered under warranty, without providing a clear explanation. Given that this issue is acknowledged by RAM as a manufacturing defect and involves a potential safety hazard, I am seeking clarification and assistance in resolving the issue as suggested by the TSB guidance for known issue. Any help that you can give me would be greatly appreciated. Thank you for your time and assistance. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)