NHTSA Complaint #11713675 — 2018 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11713675
Vehicle 2018 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

System involved: The vehicle experienced a sudden electronic/network failure consistent with loss of ECU/BCM/CAN bus communication. The instrument cluster, throttle control, and HVAC system became inoperative simultaneously. • Safety risk: While driving, the vehicle abruptly lost throttle response and critical driver information with no warning, followed by an uncommanded engine shutdown after coming to a stop. This created a serious risk of collision due to loss of propulsion, inability to react to traffic conditions, and lack of situational awareness. • Confirmation of issue: The vehicle was evaluated by an dodge service center, which identified an ECU software mismatch and performed a system update. The failure has not been intentionally reproduced due to safety concerns, but the incident is documented. • Inspections conducted: The vehicle has been inspected by an dodge service center. It has not yet been inspected by the manufacturer, police, or insurance representatives, as no accident occurred. • Warnings or prior symptoms: No warning lights, messages, or abnormal behavior were present prior to the failure. The malfunction occurred suddenly and without advance notice.

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