NHTSA Complaint #11656420 — 2017 HONDA HR-V

I am the owner of a 2017 Honda HR-V with paint code NH-788P (White Orchid Pearl). Over time, I began to notice significant paint peeling and flaking, primarily on the roof, hood, and upper panels. This defect progressed despite routine washing and care. Based on my research, this is a well-documented and widespread issue affecting many Honda vehicles with this specific paint code. Honda issued a Technical Service Bulletin (TSB 19-064) acknowledging this defect and offered an extended warranty for paint repair. However, my vehicle is just slightly outside the 7-year window, and Honda has refused to assist. The cause appears to be a defect in the factory paint or application process, resulting in poor adhesion and premature paint failure. This has impacted the appearance and resale value of the vehicle and may also lead to long-term corrosion if the issue continues to spread.