NHTSA Complaint #11430925 — 2017 HONDA HR-V

My name is [XXX] - currently own Honda HRV. The Honda HRV was purchased late 2017. Recently after service recall by Honda my car was repaired for service recall by Honda Dealer dealer - 2 days after rain the front passenger floor area next to driver was flooded With water - I immediately took car back to dealer and told them to look at what was wrong as we never had this problem earlier- the service manager told me that there will be charges to even look at it - which I refused to pay as the car I handed before service recall never had this issue. Now with the rains the passenger area next to driver gets flooded every time and after calling Honda they have not responded so far other than informing that they will look up in to it and call me - this has been frustrating experience as it is raining every day for last few days - so please help ASAP. Also checked on internet as one of my friends who has repair garage told me that had similar issue, so inspite of the fact that several of Honda cars have similar problem and it is all over internet ; how come Honda is not aware of this manufacturing defect. This is an serious issue if water remains inside the car will have mold and the car will not be usable - please inform what should a customer do the car is only 3 to 4 years old with just 33,000 miles on it. Honda issued a case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).