NHTSA Complaint #11656379 — 2020 KIA SOUL

The contact owns a 2020 Kia Soul. While the contact's daughter was driving at an undisclosed speed, the contact's daughter noticed an abnormally loud knocking sound coming from the vehicle. Additionally, there was smoke coming the exhaust and the vehicle was erratically shaking. No warning light was illuminated. The contact's uncle checked the oil pressure, and the engine low was extremely low. The contact arrived on the scene and added oil to the engine. The vehicle was driven to the contact's residence. The contact researched and identified an unrepaired recall repair under NHTSA Campaign Number: 21V259000 (Engine), which the contact stated was associated with the VIN. The vehicle was taken to the dealer where the vehicle was diagnosed with a fuel system failure. The dealer confirmed there were metal shavings in the oil pan. The contact was informed of a fuel system failure. The vehicle was not repaired. The contact stated the dealer did not address the unrepaired recall repair or the failure due to the unrepaired recall repair. The manufacturer was made aware of the failure and a case was filed. The contact stated that the manufacturer confirmed the unrepaired recall associated with the VIN. The manufacturer was made aware of the discrepancy regarding the unrepaired recall repair, which the contact stated had been removed from the NHTSA database. The contact stated he had not received any updates from the manufacturer since the report was made a week prior. The failure mileage was approximately 69,000.