NHTSA Complaint #11656342 — 2021 KIA SOUL

The contact owns a 2021 Kia Soul. The contact stated while driving 10 MPH and turning into a parking lot, the vehicle stalled and seized to function. The check engine warning light was illuminated. The contact turned off and restarted the vehicle and the vehicle was able to function as needed. The vehicle was taken to an O’Reilly to be diagnosed. The vehicle was diagnosed with failure in the solenoids, which the contact fixed herself. The check engine warning light remained illuminated, and the contact thought the sensor was faulty. The vehicle was taken to various independent mechanics to be diagnosed and was diagnosed with timing belt failure; however, the contact was informed to first get the vehicle repaired under the recall and then get the timing belt replaced. The vehicle was taken to a dealer and a multipoint inspection was performed. The contact was informed there was no fix for the vehicle presently. The vehicle was taken again to be diagnosed, and the vehicle was diagnosed with the cam shaft actuator and brake failure. The vehicle was not repaired. The contact believed that the failure was connected with the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000.