NHTSA Complaint #11711272 — 2021 KIA SOUL

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine with the check engine warning light illuminated. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the contact was informed that the vehicle failed the inspection test for the recall. The contact was informed that the PNSS software was installed, and the check engine warning light was reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. In addition, the contact was informed that the engine failure was caused by the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 136,000.