NHTSA Complaint #11656326 — 2024 FORD MAVERICK

My reverse camera was having intermittent issues consistent with the recall notice where it would freeze and not show a true representation of what was behind the vehicle while in reverse. I had the recall repair work done by my local dealer for the reverse camera and the problem has not been fully resolved. The framerate on the reverse camera is still inconsistent, and the problem has not been fixed entirely. It does not give me confidence that the screen will not freeze again in the future. It appears that the software update put out by Ford does not solve the problem, in my case it made the problem appear differently, but it did not resolve the safety issue. Every time I reverse in my truck, it puts my and others safety in jeopardy. If the reverse camera ever freezes, there is no indication that it has done so. This is problematic if I were in reverse while not moving, and the camera froze with a clear path behind me. If a pedestrian, cyclist, or other vehicle moved into the path of my vehicle while the screen remained frozen and I began to reverse, it is likely that I could back into them without any indication they were there. This is worse than having no reverse camera, as it gives a false sense of security that it is safe to proceed when it may not actually be. It appears that Ford has attempted to solve a hardware issue with a software patch that is insufficient to fix the issue with the freezing reverse camera image, though the true cause is unknown to me. It is unacceptable that after having the problem 'fixed' by an approved dealer the reverse camera is still not acting properly.