NHTSA Complaint #11714973 — 2024 FORD MAVERICK

AFTER ABOUT 10 MONTHS AFTER BUYING THIS HYBRID TRUCK, THE 12V BATTERY WAS NOT HOLDING A CHARGE. I STARTED TO RECEIVE EMAILS ON MY PHONE FROM THE TRUCK STATING IT WAS GOING INTO "SLEEP MODE" AND TO DRIVE THE TRUCK TO MAINTAIN THE CHARGE. I DID THIS FOR 45 MINUTES AT 60 MPH. IT APEARED TO CHARGE BUT DID NOT LAST MORE THAN A COUPLE OF DAYS. I DROVE THE TRUCK FROM SOUTH CAROLINA TO OHIO. I WAS IN OHIO FOR 10 DAYS AND DROVE ABOUT 750 MILES AND THEN BACK TO SC WITH NO PROBLEMS. HOWEVER, AFTER 4 WEEKS, I STARTED GETTING THE SAME EMAILS. I AGAIN DROVE ABOUT 45 MINUTES AT 60 MPH. THIS TIME IT DID NOT CHARGE. I RESEARCHED THIS PROBLEM ON THE INTERNET, AND FOUND MANY OWNERS OF THIS TRUCK WERE EXPERIENCING THE SAME PROBLEM. I TOOK THIS TRUCK TO A LOCAL FORD DEALER AND EXPLAINED THE PROBLEM OF THE BATTERY WAS NOT HOLDING A CHARGE. HE STATED THAT IT WAS A BAD BATTERY AND REPLACED IT (01-19-2026). HOWEVER, THE WORK ORDER STATED THAT THE TRUCK WAS "SLOW TO START" - - - NOT THAT THE BATTERY WAS NOT CHARGING. I DID NOT QUESTION HIM, BECAUSE I WAS HAPPY TO GET A NEW BATTERY TO RESOLVE THE PROBLEM. LATER, I BECAME CONCERNED THAT THE PROBLEM MAY NOT ACTULLY BE FIXED. MY CONCERNS: 1) WHY THE WORK ORDER DID NOT EXPRESS THE PROBLEM; 2) IS THIS GOING TO HAPPEN AGAIN AND LEAVE ME STRANDED; 3) WHY ARE SO MANY OTHER OWNERS HAVING THE SAME PROBLEM.