NHTSA Complaint #11715308 — 2024 FORD MAVERICK

RITICAL BRAKING FAILURE & DEALER NEGLIGENCE: The vehicle exhibits a violent shudder and loss of deceleration during the hand-off between regenerative and friction braking. This defect was first reported to the dealer (Rich Ford) at 35,399 miles (RO #[XXX]) within the Bumper-to-Bumper warranty but was not repaired. THE INCIDENT: On [Insert Date], the braking system failed to decelerate the vehicle during a traffic slowdown. The pedal vibrated violently, and the vehicle did not stop. I was forced to swerve across two lanes of traffic onto the shoulder to avoid a high-speed rear-end collision. DEALER NEGLIGENCE: The vehicle was in dealer possession from Jan 12–28, 2026 (16 days). Odometer records prove they only test-drove it for 7 miles. They failed to apply known TSB 23-2209 (Hybrid Shudder) and released the vehicle to me despite active internal ABS Pump Control Codes (C052E and U0418) recorded in the vehicle logs on Jan 22, 2026. REPORTING IRREGULARITY: The dealer coded this latest safety attempt as "Routine Maintenance/Flush" rather than a safety repair, effectively hiding the defect history from the manufacturer and my warranty provider to avoid Lemon Law liability. The vehicle remains unsafe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)